Terms & Conditions
This document is an electronic record in terms of the Information Technology Act, 2000 and the rules made thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology (Amendment) Act, 2008. This electronic record is generated by a computer system and does not require any physical or digital signatures.
USE OF THIS SITE
The domain name www.thesirona.com/Sirona App (on Google Play Store and Apple App Store)("Site") is owned and operated by Sirona Hygiene Private Limited (CIN U74999DL2015PTC282001) ("SIRONA" or “We” or “Us” or “Our”), a company incorporated under the provisions of the Companies Act, 2013 having its registered office at PLOT NO. 382, FIRST FLOOR, 100 FEET ROAD GHITORNI DELHI South West Delhi DL 110030 IN.
The Site and social media accounts handled by Sirona is directed to be used only by adults i.e., persons who are above the age of 18 years. The Site and social media accounts handled by Sirona is not intended or designed to attract or be otherwise used by any person under the age of 18 years or by any other person who is not competent to enter into contract in accordance with the Indian Contract Act, 1872. By using the Site and social media accounts handled by Sirona, You confirm that You are either 18 years of age or more and/or are otherwise competent to contract (as understood under the Indian Contract Act, 1872). If You are under 18 years of age or otherwise incompetent to contract (as understood under the applicable law) then You should not make a purchase on the Site and social media accounts handled by Sirona and should not use the Site and social media accounts handled by Sirona.
You agree that if you are under 18, your parent or guardian must review and accept the terms of this Agreement, and by using the App, you confirm that your parent or guardian has so reviewed and accepted this Agreement. We reserve the right to limit the availability to users under the age of 18 of certain content in the App, in our sole discretion.
You must be at least 18 years old to use some features of the App (e.g., some courses, content, or discussion topics in Chats).
If you are aware of anyone that does not comply with these limitations, please contact us at +91-9718866644, and we will take steps to delete or terminate their account.
The Site and social media accounts handled by Sirona is only to be used for Your personal non-commercial use and information.
1. YOUR ACCOUNT
Subject to the age restrictions outlined above, You may view and use many features of the Site/ social media accounts handled by Sironawithout registering on the Site, including making purchases, but in order to access and use some parts of the Site/ social media accounts handled by Sirona, You may need to register an account with the Site. You will be responsible for maintaining confidentiality of Your account, password, and restricting access to Your computer, and You hereby accept responsibility for all activities that occur under Your account and password. You can access and update most of the information You provide to SIRONA under my account/account/your account tab/icon on the Site/mobile application. You agree and acknowledge that the information You provide, in any manner whatsoever, is not confidential or proprietary and You will use Your account on the website to purchase products only for Your personal use and not infringe any rights of a third party for business purposes.
2. PRIVACY PRACTICES
3. PRODUCT INFORMATION
SIRONA attempts to be as accurate as possible in the description of the product on the Site. However, SIRONA does not warrant that the product quality, product description, colour, information, or other content of the Site is accurate, complete, reliable, current, or error-free. SIRONA products are manufactured at several facilities across the world. The names and details of the manufacturer of each product is provided in the description of the product.
The Site may contain typographical errors or inaccuracies and may not be complete or current. The product pictures are indicative and may not match the actual product. SIRONA reserves the right to correct, change or update information, errors, inaccuracies, or omissions at any time (including after an order has been submitted) without prior notice. Please note that such errors, inaccuracies, or omissions may also relate to pricing and availability of the products.
4. RECOMMENDATION OF THE PRODUCT
Any recommendation made to You on the Site/social media accounts handled by Sirona during the course of Your use of the Site/ social media accounts handled by Sirona is purely for informational purposes and for Your convenience and does not amount to endorsement of the product by SIRONA or any of its holding, subsidiary, associates in any manner.
5. PRODUCT USE
The products available on the Site/ social media accounts handled by Sirona, and the samples, if any, that SIRONA may provide to You, are for Your personal use only. The products, or samples thereof, which You may receive from SIRONA, shall not be sold or resold by You for any commercial reasons.
You are solely responsible for the use of any products purchased/received by You and agree that You do so at Your own risk. In case any products purchased/received cause(s) side effects or does not suit Your skin, hair, body and/or does not meet the purpose/requirement for which the same is ordered by You, please note that SIRONA is in no manner responsible for the same, and manufacturer of the product shall be solely responsible for such side effects and consumer complaints.
All products contain product specifications, product claims (wherever applicable) including details of the ingredients used in manufacturing the product. The instructions for usage of products are provided on the packaging of the product and are also available/displayed on the Site/ social media accounts handled by Sirona. You should carefully peruse the specifications/instructions/ingredients provided against each product on the Site/ social media accounts handled by Sirona. In addition to the same, You should only use the product for Yourself by adhering to the usage guidelines, storage directions, recommended usage/dosage, ingredient details, and other information related to the product as provided on the Site. If You are/may be allergic to any of the ingredients used in a product, You should not use the said product.
Further, if You are on any medication which may affect the skin/body/hair and/or are pregnant/lactating, if You suffer from any skin/hair related disorder, and/or if You have a skin/body/hair condition which may affect/be likely to affect the skin/body/hair, then kindly consult with Your doctor prior to usage and application of any product. Before every use, test your skin/body/hair reaction by applying the product to a small part of an area preferably on the inside of Your wrist, following the directions for use. If after 24 hours there is no adverse reaction, You may continue to use the product. However, if You experience any kind of discomfort during use, then remove the product immediately and rinse thoroughly with cold water. If a burning sensation/irritation/discomfort persists, seek immediate medical advice.
6. PRICING INFORMATION
a) Whilst the prices displayed on the Site are regularly verified, SIRONA cannot guarantee the absence of errors.
b) If a product is listed at an incorrect price or with incorrect information due to any technical error, SIRONA shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product, unless the product has already been delivered/offer has already been availed by You.
c) Prices and availability of the products provided or offered on the Site are subject to change without prior notice and at the sole discretion of SIRONA. SIRONA may revise and cease to make available any product at any time. In the event, SIRONA is unable to deliver the product to You on time or at all, You will be notified by SIRONA and Your order will be automatically cancelled due to unavailability of the product or at Your instructions due to failure to deliver the product on the expected time of delivery by Our delivery partners. Customers will not be charged for any cancelled orders. SIRONA shall not be liable to pay for any damages/compensation in such an event owing to cancellation of the order or delay in delivery.
7. SIRONA OFFERS
You may use/apply/redeem the promo code/gift code/vouchers as available with You and/or applicable to Your order, by adding the specific details of the promo code/gift code/voucher details on the Site during the checkout process. Promo code/gift code/voucher are case sensitive and should be entered exactly as they appear.
You can only use one promo code per order. The terms and conditions applicable on each offer/promocode/gift code/voucher may differ, kindly refer to the offer section for further details on offers/promocode/gift code/voucher. The terms and conditions applicable to promo codes shall be decided by the Company and may be revised by the Company at any time in its sole discretion.
When a promo code/gift code/voucher is accepted, the details of the offer applied, and discount provided will be displayed in the summary of Your order.
A promo code will be rejected if the same has expired or where the applicable terms of the promo code are not met.
8. PLACING AN ORDER
You can navigate freely on the Site without being bound to place an order. If You choose to place an order, You will be guided through the process of placing an order by a series of simple instructions on the Site and the order will only be placed basis the explicit and affirmative action being taken by You.
If You wish to make a purchase, You may add the desired product to the cart/shopping bag. At the time of adding the product to the cart/shopping bag, You can select the desired quantity of the product, basis Your requirement (the maximum quantity which can be ordered for each product shall however be subject to Our prevailing policies on maximum order quantity/order). Once You have added all the desired products to Your cart/shopping bag You can proceed to place Your order.
You may review the products in Your cart/shopping bag by clicking on the cart/shopping bag icon on the Site/webpage.
You must follow the onscreen instructions to proceed through the checkout process on the Site. You must always correct any errors in data which You have entered/which is already saved, change/modify the shopping bag contents (basis Your preference), by adding or removing one or more products from the cart/shopping bag before finally placing the order.
At the time of placing the order, the total price along with the breakup price for the different products, details of all the compulsory and voluntary charges, such as delivery charges, postage, and handling charges, etc., and the applicable tax shall be provided to You by displaying the same on the Site.
After an order has been submitted/placed, a submission page will be displayed, and You will shortly receive communication/notification for order confirmation. The order confirmation communication/notification will inter alia contain the order summary, expected delivery date, shipping address, mode of payment, status of order, delivery address, etc.
If a communication/notification for confirmation of Your order does not arrive within 24 hours after placing the order, You may contact SIRONA on the Contact Information.
If You have any questions or concerns when placing an order or if You wish to enquire about a previously placed order, then You may contact SIRONA on Our Contact Information.
9. ORDER INQUIRIES
You may check the status of Your orders by visiting my orders/Your orders page. This is the easiest and fastest way to get the most current information regarding Your orders. However, if You have any further queries, You may address the same to SIRONA customer care on the contact information provided hereinbelow.
10. SHIPPING AND DELIVERY
Please review the SIRONA Shipping and Delivery Policy so that You may understand Our shipping and delivery practises, procedures, and terms.
11. MODE OF PAYMENT
Payments for the products available on the Site/ social media accounts handled by Sirona may be made in the following ways:
a) Payments can be made by including but not limited to Credit Cards, Debit Cards, UPI’s, Net Banking, e-wallets, e-Gift cards, Cash on Delivery, reward Points, or other payment instruments that are accepted modes of payment on the Site, as displayed on the Site including order checkout and payment pages.
b) Cash on Delivery “COD” is available on all orders for which the amount payable (after applying the promo codes/gift codes/vouchers, if any) is within the range of INR 199 to INR 3000 (payable). All orders for which the amount payable (after applying the promo codes/gift codes/vouchers, if any) is above INR 3000, are required to be pre-paid. SIRONA may at any time in its sole discretion revise the aforementioned range of monetary figures without any notice to You.
c) SIRONA reserves the right to disable COD option for the User, if in the sole opinion of SIRONA any anomalies are observed.
You shall be entitled to use Your valid credit/debit and/or any other payment cards, net banking facility or cash to make payment of the Products purchased from the Site.
You undertake and confirm that You shall furnish at Your own risk correct, complete and accurate details of credit/debit and/or any other payment cards, net banking accounts and shall be solely responsible for any cost, expense, loss and/or damage which may be suffered by You due to furnishing of wrong details/information relating to Your credit/debit and/or any other payment cards or net banking accounts or any other mode of payment. In the event of any data theft, SIRONA shall not be liable for the same. All transactions through the above modes of payment are subject to validation checks and authorization as prescribed by the respective entities issuing the cards, wallets, etc. If the issuer of Your payment mode refuses or does not, for any reason, authorize payment to SIRONA, whether in advance or subsequent to a payment, SIRONA will not be liable for any delay or non-delivery.
Your payment card will be charged the applicable purchase price at the time You place Your order. By placing Your order on the Site, You expressly authorize, to the extent permitted under applicable laws, to transmit or for SIRONA to obtain information (including any updated information) about You to or from third parties, including but not limited to Your payment account details, to authenticate Your identity, to validate Your payment account, to obtain a payment authorization and to authorize individual purchase transactions at the Site. However, We will not retain any such information.
If any bank charges, facilitation charges, convenience charges are levied by the respective entities issuing the payment modes/providing the payment gateway services/providing the payment services/facility, the same shall be solely to Your account and SIRONA will not be liable to make payment of the same.
You expressly agree and declare that the Company shall not be liable for the loss of any nature whatsoever including without limitation indirect, consequential, special and/or incidental damages to You arising, directly or indirectly, due to decline of authorization for any financial transaction undertaken by You through the Site.
SIRONA confirms that the details provided by You in this regard shall be kept confidential and shall not be disclosed to any third party except to the extent required under the rules of any stock exchange and/or by applicable laws, regulations and/or processes of any government authority and/or in connection with any judicial process regarding any legal action, suit and/or proceeding arising out of and/or relating to this Agreement. In the event of any data theft, the Company shall not be liable for the same.
12. CHAT FUNCTIONALITY
Chat Functionality has been provided to help You with any and all Site/ social media accounts handled by Sirona related queries. Any use of this service shall be subject to the following conditions:
SIRONA may suspend the chat service at any time without notice.
SIRONA or its executives are not responsible for any delay caused in attending to or replying to the queries via chat.
Communication through chat may be stored by SIRONA for future reference, and the User of such service will not have the right to access such information at any future date.
While 'chatting' You must not communicate any objectionable information i.e., unlawful, threatening, abusive, defamatory, obscene information, or any sensitive or personal data or information.
Please note, SIRONA never solicits your financial information. We request you to refrain from providing any financial information such as Bank account and/or credit card and/or debit card and/or OTP’s and/or other payment instrument details to our customer care executives.
The chat room shall not be used by You to sell any products, to give suggestion on business opportunity or any other form of solicitation.
You may proceed further and chat with Our online customer care executive only if You agree to the above terms and conditions.
13. If any recommendations regarding products are provided, the same will be merely suggestive and You should exercise diligence prior to considering the suggestions provided by our customer care executives. USER CONTENT
The information, photo, chat, image, communication, text, software, data, music, sound, graphics, messages, videos, or other materials transmitted, uploaded, posted, emailed, or otherwise made available to SIRONA by You ("User Content"), are entirely Your responsibility and SIRONA will not be held responsible, in any manner whatsoever, in connection to the User Content.
You understand and agree that You will not directly or indirectly do or attempt to do or cause, encourage, or assist or engage any third party as well as Yourself to do or attempt to do or otherwise abet in the doing or the attempt thereof for transmitting, hosting, displaying, uploading, modifying, publishing transmitting, updating, or sharing any information that:
a) belongs to another person and to which You do not have any right ;
b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy including bodily privacy, hateful, or racially, ethnically objectionable, insulting or harassing including on the basis of gender, disparaging, relating, or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force;
c) is harmful to any child/minor, in any way;
d) infringes any patent, trademark, copyright, or other proprietary rights of any person/entity;
e) violates any law for the time being in force;
f) deceives or misleads about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
g) impersonates another person;
h) contains software viruses or any other computer code, files or programs designed to interrupt, destroy, or limit the functionality of any computer resource;
i) is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity, or agency for financial gain or to cause any injury to any person;
j) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any country. SIRONA shall in no way be held responsible for examining or evaluating User Content, nor does it assume any responsibility or liability for the User Content. SIRONA does not endorse or control the User Content transmitted or posted on the Site/ social media accounts handled by Sirona by You and therefore, accuracy, integrity or quality of User Content is not guaranteed by SIRONA. You understand that by using the Site, You may be exposed to User Content that is offensive, indecent, or objectionable to You. Under no circumstances will SIRONA be liable in any way for any User Content, including without limitation, for any errors or omissions in any User Content, or for any loss or damage of any kind incurred by You as a result of the use of any User Content transmitted, uploaded, posted, e-mailed, or otherwise made available posted by other users via the Site/ social media accounts handled by Sirona. You hereby waive all rights to any claims against SIRONA for any alleged or actual infringements of any proprietary rights, rights of privacy and publicity, moral rights, and rights of attribution in connection with User Content.
SIRONA shall not be responsible in any manner for the authenticity of the Personal Information (as defined hereinafter), or Personal Data (as defined hereinafter) supplied by the User on the Site.
Once You upload any User Content on the Site/ social media accounts handled by Sirona, You are providing Your consent for use of Your content including textual, photographic, video graphic content for displaying on Our Site, advertisements, retail stores, etc. as-it-is or with modifications wherever You have provided the necessary consents for modifications. The consent provided by You in this regard can be revoked by You at any time by contacting SIRONA on Our customer support and intimating SIRONA regarding the revocation of consent.
If You wish to delete Your User Content from the Site/ social media accounts handled by Sirona, please contact SIRONA by email at firstname.lastname@example.org and please include the following information in Your deletion request: first name, last name, user name/screen name (if applicable), email address associated with the Site, your reason for deleting Your User Content, and date(s) of posting(s) the User Content You wish to delete (if You have it). SIRONA may not be able to process Your deletion request if You are unable to provide such information to SIRONA. Please allow Us up to 30 business days to process Your deletion request. However, We may retain this data for any statutory/legal compliances and/or as mandated under the applicable laws for such period as may be prescribed under applicable laws.
14. LIMITED LICENSE; USER RESTRICTIONS
You understand and agree that You will not, directly, or indirectly, do or attempt to do, or cause, any third party to do or attempt to do or otherwise abet in the doing or the attempt thereof of any of the following in connection with Your use of the Site/ social media accounts handled by Sirona:
a) frame or utilize framing techniques to enclose the Site/ social media accounts handled by Sirona or any portion thereof;
b) use any meta tags, hidden text, robots, spiders, crawlers, or other tools, whether manual or automated, to collect, scrape, index, mine, republish, redistribute, transmit, sell, license, or download from the Site/ social media accounts handled by Sirona any content (except caching or as necessary to view the Site), or the personal information of others without prior written permission or authorization;
c) make any use of the Site/ social media accounts handled by Sirona or any content other than for personal non-commercial use;
d) modify, reverse engineer, or create any derivative works based upon the Site/ social media accounts handled by Sirona or any content contained therein;
e) impersonate any person or entity, or falsely state or otherwise misrepresent Your affiliation with any person or entity;
f) transmit, upload, post, e-mail, share, distribute, reproduce, or otherwise make available any software viruses, malware, trojans, worms, ransomware, program, code, file, or other material intended to interrupt, disrupt, alter, destroy, or limit any part of the Site/ social media accounts handled by Sirona;
g) engage or make any unsolicited or unauthorized advertising, solicitation, or promotional material, including chain letters, mass mailings, or any form of "spam” through the Site/ social media accounts handled by Sirona; and/or
h) do any other acts which may in SIRONA’s sole discretion be found objectionable or undesirable.
15.INTELLECTUAL PROPERTY RIGHTS
The "SIRONA" name and logo and all related product names, design marks and slogans are the trademarks, logos and/or service marks (hereinafter referred to as "Marks") of SIRONA. All other Marks provided on the Site/ social media accounts handled by Sirona are the property of their respective proprietors/owners. Access to this Site/ social media accounts handled by Sirona does not authorize anyone to use any Marks in any manner. Marks displayed on this Site/ social media accounts handled by Sirona, whether registered or unregistered, of SIRONA or others, are the intellectual property of their respective proprietors/owners, and SIRONA shall not be held liable in any manner whatsoever for any unlawful, unauthorized use of the Marks.
SIRONA and its suppliers and licensors expressly reserve all the intellectual property rights in all text, programs, products, processes, technology, content, software, and other materials, which appear on this Site, including its looks and feel. The compilation (meaning the collection, arrangement, and assembly) of the content on the Site is the exclusive property of SIRONA and is protected by Indian copyright laws and international treaties. Consequently, the material on this Site shall not be copied, reproduced, duplicated, republished, downloaded, posted, transmitted, distributed, or modified in whole or in part or in any other form whatsoever, except for Your personal, non-commercial use of the Site. No right, title or interest in any downloaded materials or software is transferred to You as a result of any act whatsoever.
All material, including images, text, illustrations, designs, icons, photographs, programs, music clips, downloads, video clips and written and other material that is a part of this Site (collectively, the "Content") are intended solely for Your personal and non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for Your personal use only. SIRONA also grants You a limited, revocable, non-transferable, and non- exclusive license to create a hyperlink to the home page of the Site for personal, non- commercial use only. Other use, including the reproduction, modification, distribution, transmission, re-publication, display, or performance, of the Contents on this Site is strictly prohibited. Unless SIRONA explicitly provides to the contrary, all Contents are copyrighted, trademarked, trade dressed and/or other intellectual property owned, controlled, or licensed by SIRONA, any of its affiliates or by third parties who have licensed their materials to SIRONA and are protected by Indian copyright laws and international treaties.
16. USE AT YOUR OWN RISK
Our goal is to help make certain health/hygiene -related information more readily available and useful to you. However, the Site/ social media accounts handled by Sirona cannot and does not guarantee health-related improvements or outcomes. Your use of the Site/ social media accounts handled by Sirona and any information, predictions, or suggestions provided in the Site/ social media accounts handled by Sirona are at your sole risk. We make no representation or warranty of any kind as to the accuracy of data, information, estimates, and predictions that we may provide to you through the Site/ social media accounts handled by Sirona and you agree and understand that the Website/App is not intended to match or serve the same purpose as a medical or scientific device or healthcare provider.
17. Use by minors disclaimer
THE INFORMATION WITHIN THE SITE/ SOCIAL MEDIA ACCOUNTS HANDLED BY SIRONA DOES NOT INCITE, INDUCE OR OTHERWISE PROMOTE ANY SEXUAL BEHAVIOR OR ACTIVITY AMONG MINORS AND DOES NOT DIRECT THE CONTENT OF COMMUNICATION TO ANY PARTICULAR PERSON. ALL INFORMATION PROVIDED WITHIN THE APP IS FOR GENERAL EDUCATIONAL PURPOSES ONLY.
We carefully examine the materials that we make available via the App to people between 13 and 17 in order to avoid any inappropriate or harmful content. We fully understand that moral and ethical rules might differ from country to country in defining what information related to sexuality is accessible to minors.
We neither intend nor publish sexually explicit content, or content that otherwise might qualify as harmful to minors or juveniles under applicable law. We make reasonable efforts to ensure that all materials provided by us on the Site/ social media accounts handled by Sirona are based on facts only and are scientifically accurate.
Please be aware that individual ethical views on what is offensive or harmful to minors may vary from the requirements set for content that may be made available to minors under applicable law.
Sirona subscription. The mobile application offers the subscription that grants you access to additional features like period predictions enhanced by data science algorithms, personalised insights based on your symptoms and cycle phase, tools for detecting physical and emotional patterns, full health report that you can provide to your doctor. By accessing Sirona you agree that your purchases are not contingent on the provision of any future functionality or features, or dependent on any oral or written public statements, and comments made by Sirona regarding such functionality or features.
Billing. You may purchase the subscription directly from Sirona or through a third party by paying a subscription fee plus applicable taxes in advance on a monthly basis or some other recurring interval disclosed to you prior to your purchase.
Some of our subscriptions include a trial period, where you can experience the application for a specified period at no cost or at a reduced price (“Trial”). Subscription with the Trial period will automatically renew to a paid subscription once your Trial expires. If you purchase access to the Premium content or services through a third party, separate terms and conditions with such third party may apply in addition to these terms. Please contact the third party regarding any refunds or to manage your subscription.
Price and tax changes. Sirona may from time to time make changes to subscription, including recurring subscription fees and will communicate any price changes to you in advance. Price changes will take effect at the start of the next subscription period following the date of the price change and, by continuing to use the Sirona subscription after the price change takes effect, you will have accepted the new price. If you don’t agree to a price change, you can reject the change by unsubscribing from the applicable subscription prior to the price change going into effect.
Tax rates or other fees are based on the rates applicable at the time of your monthly charge. These amounts can change over time with local tax requirements in your country, state, territory, county, or city. Any change in tax rate will be automatically applied based on the account information you provide.
Renewal and Cancellation. Your payment to Sirona or the third party through which you purchased the subscription will automatically renew at the end of the applicable subscription period, unless you cancel your subscription before the end of the then-current subscription period. You must cancel your subscription or Trial before it renews to avoid the billing of the fees for the next Subscription period. If you purchase your subscription through the Site you can cancel the renewal of your subscription at any time by contacting us by email at email@example.com specify the email you used to register your account at Site If you purchase your subscription through a third party, you can cancel at any time with the App provider. Contact our Support team firstname.lastname@example.org
19. Terms and conditions for use services offered by Sirona on WhatsApp
The terms and conditions (“WhatsApp Terms and Conditions” as amended from time to time) are applicable to the Customers that avail the Services provided thereon by Sirona on the WhatsApp platform. The WhatsApp Terms and Conditions shall be in addition to any other terms and conditions as stipulated by Sirona from time to time as mentioned under terms and conditions on Site whether pertaining to the account or in relation to other products, services or facilities provided by Sirona. Any services that may be offered to the customer/ end user through the WhatsApp platform (“WhatsApp”) is at the discretion of Sirona and/or basis the eligibility criteria of a customer and such services are subject to certain terms and conditions. In case of conflict between any of these WhatsApp Terms and Conditions and the terms and conditions for other services provided on the WhatsApp channel, specific terms and conditions of such services shall prevail. Further, in case of inconsistency between the WhatsApp Terms and Conditions and any specific terms and conditions pertaining to account or any specific service/product/offer, the specific terms and conditions of that particular service/product/offer shall prevail.
20.REPRESENTATIONS AND WARRANTIES
This Site and products/services are provided to You on an "as is basis". SIRONA makes no representations regarding the use of or the result of the use/depiction of the content on the Site and of the products/services in terms of their correctness, accuracy, reliability, quality or otherwise. SIRONA shall not be liable for any loss suffered in any manner by the User as a result of depending directly or indirectly on the depiction of the content on this Site.
SIRONA shall have the right, at any time, to change, revise, discontinue any aspect or feature of the Site or the entire Site, including, but not limited to, services, Expert consultations, content, hours of availability and equipment (including software) needed for access or use. Further, the Site may discontinue disseminating any portion of information or category of information at any time without any prior notice. SIRONA does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.
SIRONA through the Site intends to provide its users with general information about tips, guides and information on beauty, healthcare, pre-pregnancy. The Site encourages its users to interact with SIRONA and its employees, visitors, guest etc. by asking questions which enable the users to obtain information of a general nature pertaining to tips, guides, suggestions, and information on beauty. The postings on the Site or on social networking sites, including the SIRONA’s social media pages, or any information provided through any communication exchanged with SIRONA, its employees, visitors, guest etc.(collectively referred to as "Information") which are in furtherance of any communication made by the User with SIRONA, its employees or representatives is based on the background provided by the User. The Information is not intended to constitute personal medical suggestion(s) or be used for any medical diagnosis or treatment. While SIRONA takes reasonable care to ensure that the Information is accurate, SIRONA makes no representation and takes no responsibility for the accuracy, completeness, appropriateness, or usefulness of the Information. For any specific medical conditions or issues, Users are advised to seek opinion from a certified medical practitioner. In the event You rely on the information provided by SIRONA or its representatives/ employees, You may do so at Your own risk and cost. Under no circumstances will SIRONA, its employees, representative or affiliates be liable for the Information or the consequences of relying on such Information.
In keeping with SIRONA's objective of providing its Users with general information about pre- tips, guides, suggestions, and information on beauty. SIRONA engages experts having knowledge in their respective fields ("Experts") to respond to queries posted by Users. Any information provided by the Experts, either over the Site, through e-mails, chats, phone-calls and/or on social networking sites, including the Site's Facebook page (collectively referred to as "Expert's Opinion") is based on the Expert’s personal opinion. The Expert's Opinion is not intended to constitute personal medical suggestion or be used for any medical diagnosis or treatment. SIRONA makes no representation and takes no responsibility for the accuracy, completeness, appropriateness, or usefulness of the Expert's Opinion. In case any User relies on such Expert's Opinion, he/she may do so at its own risk. Under no circumstances will SIRONA, its employees, representatives or affiliates be liable for such Expert's Opinion or for the consequences of relying on such Expert's Opinion.
For any general information posted on the Site, Users must not infer or assume that such information necessarily applies to them.
21.DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY
YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER SIRONA NOR OUR HOLDING, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS WILL BE RESPONSIBLE OR LIABLE (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE) UNDER ANY CIRCUMSTANCES FOR ANY (A) INTERRUPTION OF BUSINESS; (B) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE SITE; (C) DATA NON-DELIVERY, LOSS, THEFT, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (D) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF OFF-WEBSITE LINKS ON THE SITE; (E) VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE SITE, INCLUDING DURING ACCESS THROUGH HYPERLINK TO OR FROM THIRD PARTY WEBSITES; (F) ANY INACCURACIES OR OMISSIONS IN CONTENT/INFORMATION/SERVICES/EXPERT OPINION; (G) EVENTS BEYOND THE REASONABLE CONTROL OF SIRONA; AND/OR (H) CLAIM RELATING TO THE PRODUCTS AND/OR SERVICES. WE MAKE NO REPRESENTATIONS OR WARRANTIES THAT DEFECTS OR ERRORS WILL BE CORRECTED.
FURTHER INFORMATION ON INGREDIENTS USED IN PRODUCTS/INFORMATION APPEARING ON THE SITE/APP INCULING BUT NOT LIMITED TO, INFORMATION THAT MAY BE PROVIDED ON THE WEB SITE/ APP BY HEALTHCARE OR NUTRITION PROFESSIONALS APPEARING ON THE WEB SITE/ APP) IS NOT INTENDED TO BE, NOR SHOULD BE INTERPRETED AS, ADVICE OR A RECOMMENDATION CONCERNING THE USE OF ANY PRODUCT. WE MAKE NO CLAIM TO CURE OR PREVENT ANY DISEASE OR MEDICAL PROBLEM AND PRODUCTS/SERVICES ARE NOT INTENDED TO SUBSTITUTE ANY THERAPY, Health Care Professional Doctors Or Medical Advice. WEB SITE/APP IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY AND IS NOT MEANT TO SUBSTITUTE FOR THE ADVICE PROVIDED BY YOUR DOCTOR OR OTHER HEALTH CARE PROFESSIONAL FOR DIAGNOSING OR TREATING A HEALTH PROBLEM OR DISEASE, OR PRESCRIBING ANY MEDICATION. INFORMATION AND STATEMENTS REGARDING SUPPLEMENTS HAVE NOT BEEN EVALUATED BY THE FOOD AND DRUG ADMINISTRATION/ REGULATORY AUTHORITIES AND ARE NOT INTENDED TO DIAGNOSE, TREAT, CURE, OR PREVENT ANY DISEASE. YOU SHOULD READ CAREFULLY ALL PRODUCT PACKAGING PRIOR TO USE. THE RESULTS FROM THE PRODUCTS WILL VARY FROM PERSON TO PERSON. NO INDIVIDUAL RESULT SHOULD BE SEEN AS TYPICAL.
SIRONA PRODUCTS ARE BASED ON CERTAIN FORMULATIONS INCLUDING BOTH CHEMICAL AND NATURAL FORMULATIONS. THOUGH ENORMOUS EFFORTS ARE MADE AND PRECAUTIONS TAKEN TO RENDER THE PRODUCTS ABSOLUTELY SAFE FOR HUMAN USE, IT IS POSSIBLE THAT CERTAIN INGREDIENTS MAY CAUSE ALLERGIC REACTIONS TO CERTAIN INDIVIDUALS AND/OR ADVERSELY AFFECT INDIVIDUALS WITH PRE-EXISTING MEDICAL CONDITIONS AND/OR DURING PREGNANCY AND/OR IN LACTATING WOMEN. PLEASE MAKE YOURSELF AWARE OF THE INGREDIENTS AND USAGE INSTRUCTIONS ACCOMPANYING EACH OF OUR PRODUCTS TO MAKE SURE THAT THEY ARE SAFE FOR YOU TO USE. IT WILL BE YOUR SOLE RESPONSIBILITY TO TAKE PROPER PRECAUTION/ PROFESSIONAL MEDICAL/ DERMATOLOGICAL ADVICE BEFORE USING ANY OF OUR PRODUCTS THAT YOU MAY BE ALLERGIC TO AND FOR CONSUMPTION/USE OF PRODUCTS IF YOU ARE/MAY BE PREGNANT/LACTATING. YOU AGREE THAT SIRONA WILL NOT BE RESPONSIBLE OR LIABLE FOR ANY PRODUCT RELATED ISSUES INCLUDING WITHOUT LIMITATION ANY ALLERGIC REACTIONS TO YOU ON ACCOUNT OF USAGE OF OUR PRODUCTS.
22.LINKS AND THIRD PARTY SITES
References on the Site to any names, marks, products, or services of third parties or hypertext links to third party sites or information are provided solely for Your convenience. This does not in any way constitute or imply SIRONA endorsement, sponsorship, or recommendation of the third party, information, product or service or any association and relationship between SIRONA and those third parties.
SIRONA is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If You decide to follow the link to any such third party websites, You do so entirely at Your own risk. SIRONA does not assume any responsibility for examining or evaluating the offerings of the off-websites pages or any other websites linked from/with the Site. SIRONA shall not be responsible for the actions, content, information, products, or services of such pages and websites, including, without limitation, their privacy policies and terms and conditions. You should carefully review the terms and conditions and privacy policies of all off-website pages and other websites that You visit via the Site.
23. FORCE MAJEURE
You understand and agree that SIRONA will not be held responsible for any delay or failure to comply with Our obligations to You if such delay or failure arises from any cause, events or circumstances which is beyond Our reasonable control including but not limited to acts of God, war, riots, civil disturbances, cyclones, hurricanes, floods, earthquakes, storms and other natural calamities, epidemics, pandemics, plagues, terrorist attacks, accidents, trade restrictions, acts of any government authority leading to a delay in adhering to the time lines of delivery, strikes, labour, employee difficulties and other events or circumstances that are beyond the reasonable control of SIRONA.
25.GOVERNING LAW AND JURISDICTION
Without any prejudice to the foregoing, SIRONA shall have the right to seek and obtain any injunctive, provisional, or interim relief from any court of competent jurisdiction to protect its trade-mark or other intellectual property rights or confidential information or to preserve the status quo.
SIRONA's failure to act with respect to a breach by You or any other third party does not waive its right to subsequently act with respect to the said breach or subsequent and similar breaches.
27. CONSENT TO RECEIVE NOTICES ELECTRONICALLY BY POSTING ON THE SITE/ social media accounts handled by Sirona AND VIA EMAIL
You are prohibited from violating or attempting to violate the security of the Site, including, without limitation,
a) accessing data not intended for You or logging onto a server or an account which You are not authorized to access;
b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
c) attempting to interfere with service to any other user, host, or network, including, without limitation, via means of introducing a virus to the Site, overloading, flooding, spamming, mail bombing or crashing;
d) using/introducing software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action You take which imposes an unreasonable burden or load on the Site’s infrastructure;
e) sending unsolicited email, including promotions and/or advertising of products to the users of the site; or
f) forging any header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil and/or criminal liability. SIRONA is entitled to investigate occurrences that may involve such violations and may involve, and co-operate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software, or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars, or intelligent agents) to navigate or search this Site other than the search engine and search agents available from SIRONA on this Site and other than generally available third party web browsers.
Customer Service Desk
E-mail id: email@example.com
Contact Days: Monday to Sunday (10:00 a.m. to 7:00 p.m.)
Details of grievance officer
Name: Ritika Bhatia
Designation: Project Manager
Address: Plot No. 382, Second Floor, Near 100 Feet Road, Ghitorni, New Delhi - 110030
Contact No: +91-9718866644
Details of Nodal Officer
Name: Alpesh Jain
Designation: Vice President Technology
Address: Plot No. 382, Second Floor, Near 100 Feet Road, Ghitorni, New Delhi - 110030
Contact No: +91-9718866644
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